Frequently Asked Questions

How long will my order take to arrive?

Most orders are processed within a few business days. Because our products may be made or fulfilled by our production and fulfillment partners, shipping times can vary by product and destination. You’ll receive tracking information when your order ships.

Where do you ship?

We currently ship to addresses within the United States. Shipping availability may vary by product.

How can I track my order?

Once your order has shipped, you’ll receive an email with tracking information. You can use that information to follow your package’s progress.

Can I change or cancel my order?

We begin processing orders as quickly as possible. If you need to change or cancel an order, please contact us as soon as possible after placing it. Once an order has entered processing or production, we may not be able to make changes or cancel it.

What if my order arrives damaged or there is a problem?

We want you to receive your order in good condition. If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the item and packaging so we can review the issue and help determine the appropriate resolution.

What is your return policy?

Because many of our products are made to order, returns and exchanges may not be available for every item. Please review our Return Policy before placing your order.

If your item arrives damaged, defective, or incorrect, please contact us so we can help.

Will my items arrive together?

Not necessarily. If your order contains products fulfilled by different partners or facilities, your items may arrive in separate packages and at different times. You will receive tracking information for each shipment when available.

Do you sell the exact products shown in your photos?

Yes. Product images are intended to represent the item you are purchasing. Colors and appearance may vary slightly depending on your screen settings and the manufacturing process.

How can I contact The Finds Co.?

If you have a question about an order or product, please use our Contact page. Be sure to include your order number when contacting us about an existing order.

Thank you for shopping with The Finds Co.!